Refund Policy

Last updated: November 12, 2026

If we don't find 3 things worth fixing on your website, you get a full refund.

How to ask for a refund

Email [email protected] within 14 days of receiving your report. Tell us which order it is. You don't need to fill in a form or explain at length.

What happens next

We reply within 2 business days. Refunds go back to the card or payment method you used, through Payoneer. Your bank may take a few more days to show it.

If we can't deliver

If we can't complete your audit at all (for example, your website is offline for the whole delivery window), we refund you in full without you needing to ask.

The $349 credit

If you bought the $349 option and later hire us to fix things, the credit applies to that work for 30 days after your report. Once the credit has been used on a fix, the $349 can't also be refunded.

Questions

Email [email protected].