Terms of Service

Last updated: November 12, 2026

1. Who we are

Tune-Up Crew is a trading name of Naveed Abdul Sattar, a sole proprietor ("we", "us"). Email: [email protected]. These terms apply when you ("you", the business buying the service) buy a Lead-Leak Audit from us.

We sell only to businesses based in the United States, for use in that business. We don't sell to consumers or to businesses outside the US. By ordering, you confirm you're buying for a US business and that you're allowed to order for it.

2. What we sell

Audit report ($149): we review your business website on a phone the way a new customer would, and send you a written report with screenshots, the problems we found, and at least three suggested fixes. Delivered within 2 business days of payment and receiving your website address.

Audit + reply test + call ($349): everything in the audit report, plus one disclosed reply-speed test (section 3) and a 30-minute video call to go through the report. The report is delivered within 3 business days. If you hire us to fix the problems within 30 days of receiving the report, the full $349 is credited toward that work.

Prices are in US dollars. Any sales tax is shown before you pay.

3. The reply-speed test

For the $349 option only, we send one inquiry through your website's own contact or quote form. The message says it's from Tune-Up Crew, that it's part of the audit you ordered, and that no job is needed. We then note how long a first reply takes and how it arrives. We never pose as a customer, never book a fake job, and never text or call you as part of the test.

We only send the test after you say yes in writing. Before we send it, we email you which form we'll use and roughly when, so your team isn't caught off guard. If you'd like us to skip or stop the test at any point, just tell us; the rest of the audit goes ahead as normal.

4. What we don't do

• We only look at your public website. We don't need passwords or access to your accounts (Jobber, Housecall Pro, Google, or others).
• The audit gives findings and suggestions. It doesn't include making the changes; that's a separate job if you want it.
• We can't promise a set number of new customers or any specific result from the fixes.
• The audit isn't legal advice, and it isn't an accessibility (ADA) or privacy-law compliance review. If a finding touches those areas, check it with a qualified professional.

Your decisions are yours. You choose whether to make any change we suggest. Before you make one, you're responsible for checking that it fits the laws, rules and licensing that apply to your business, your industry and your area.

5. Payment

When you order, we email you a secure payment link from our payment provider, Payoneer. Your card or bank details go to Payoneer, never to us. Work starts once the payment is made.

6. Refunds

If we don't find 3 things worth fixing, you get a full refund. Details are in our Refund Policy.

7. Your report and your privacy

The report is yours to use inside your business, and to share with your staff or your web designer. We keep your report, findings and business name private. We never publish or share them, or use your name as a client, unless you say yes in writing. We may describe the audit in general terms as an example of our work, but only with nothing that could identify you.

8. Liability

The most you can ever claim from us is the amount you paid for that order. Nothing more.

We do the work carefully and in good faith. To the extent the law allows, that limit applies to every kind of claim about an order, all claims added together, and however the claim is made. We're not liable for lost profits, lost customers, or any indirect losses.

9. Orders we can decline

We can decline or cancel any order before the report is delivered, for example if the website is outside what we review or we can't do a fair job of it. If we do, you get a full refund.

10. If something goes wrong

Please email us first at [email protected] and tell us what's wrong. We'll both try in good faith to sort it out within 30 days. Most problems are settled by a fix or a refund.

These terms are governed by the laws of the State of Wyoming, USA. If a dispute can't be settled by email within 30 days, it goes to the state courts of Wyoming, except that either of us may bring a claim in small-claims court where you're based if it qualifies there.

11. Changes and contact

We may update these terms. The date at the top shows the latest version, and the version in place when you paid applies to your order. Questions: [email protected].